Not everyone is comfortable to buy a watch that he hasn’t seen or worn. We therefore offer different ways to purchase an ITAY NOY timepiece. In addition, we offer a return policy to ensure your complete satisfaction.
HOW TO BUY
1. Contact us by email with any request or questions.
2. Order your watch either by clicking the “Get a Quote” button on your preferred watch or send your order request by email.
3. Itay Noy manufactures to order (we do not carry watches in stock). Your watch will be ready for shipping 21 to 28 business days after ordered and paid. In some cases (e.g. Force Majeure) or special models a different delivery time-table shall be provided.
4. Inspect your watch during a period of up to seven (7) days starting from the day of receipt and If you find that you don’t like your watch for any reason, simply return the watch to us in its original condition (see return policy below).
5. Enjoy your new ITAY NOY watch.
We accept PayPal payments. The PayPal fees (4%) will be at our expense. We also accept wire transfers to our company account in Tel Aviv. All EU residents can make bank transfers without fees (with IBAN and SWIFT BIC code) to our company account in the Netherlands. All prices are in USD.
The cost for worldwide shipping & insurance with EMS is 90USD
TAX & DUTIES
All taxes and/or duties required by customer country, shall be carried by the customer
The watch may be returned, in the same condition sold including box, papers, books and accessories, within seven (7) days from receipt of delivery. We ask that you notify us of your intention to return the watch and that you ship the watch back to ITAY NOY Studio in Tel Aviv, insured for the full purchase price, at your expense. Upon receipt of the returned item, in the condition in which it was sold, we will promptly refund the purchase price, less shipping.
Service & Warranty
If your watch is in need of repair or service, we shall make that process as convenient as possible
Itay Noy strives to create high quality collectable timepieces, made by him in his studio. This is reflected in the attention to detail in the assembly of each watch and in the life expectancy of an ITAY NOY watch. Should you discover that your watch is temporarily not functioning properly, simply send it to the service department in your country (authorized retailer) or send it directly to Studio Itay Noy in Tel Aviv for correction of the problem. Every watch that is sent in for service is thoroughly inspected and tested for faults in case quality, movement works and overall appearance of the watch. When all apparent problems are sorted out and corrected , your watch will be sent to you back immediately.
Itay Noy Watches are guaranteed to be free from defects after purchase from the manufacturer or authorized retailer. Itay Noy guarantees to repair or replace any part that fails in the normal course of use, within two (2) years from date of purchase. Consumer is responsible for shipping costs. Itay Noy will repair or replace at his option. Itay Noy will refund the consumer if repair or replacement is not commercially reasonable. This warranty does not apply to Damage, malfunction or degradation resulting from: abuse, or tampering, accident, alteration, improper use, negligence or vandalism, or from earthquake, fire, flood or other acts of God, damage from shipping, damage to case, strap, crystal or, liability for any inadequate use or misuse of the product other than as a watch.